Customer Service Script Tool

Point-and-click conversation guide for agents
📝 AGENT SCRIPT TO READ:
Hello! Thank you for contacting our customer service. How can I assist you today?
🔍 CUSTOMER RESPONSES / SITUATIONS:
Conversation progress: 0 steps taken

📝 How to Edit Conversation Scripts:

  • Adding new script steps: Copy an existing script block and modify the text and choices
  • Structure: Each step has: text (agent script), choices (customer options), next (target nodes)
  • Navigation: The "next" array must match the number of choices and contain valid node IDs
  • Editing: Find the scriptContent object in the JavaScript section and modify as needed